Career Work at Human Care

As an ambitious medical device company, we strive to attract and develop people passionate about helping others and at the same time developing their careers. Human Care offers stimulating work in an international environment with committed and skilled colleagues. With us, you will be in an expansionary phase of change with exciting challenges.

Available positions:

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Customer Service Representative

We are currently looking for a Full-Time Customer Service Representative for Human Care Canada for our Ottawa office.

What you’ll do:

• Provide front line support to our dealer network and Sales Staff by responding to enquiries via phone or email
• Respond to all caller inquiries with efficiency and appropriate urgency.
• Classify all documents and prepare orders for processing.
• Investigate and follow up on errors/discrepancies in products ordered.
• Perform quality assurance of data, files and correspondence.
• Provide support for other departments within our organization on a as needed basis.

Experience:

• 2-3 years’ experience providing customer service, preferably in a medical device office or showroom would be an asset.
• 2 years’ call center experience
• Must have an aptitude for providing successful customer interactions and an ability to show emotional intelligence, calmness, using proper telephone etiquette and active listening skills.

Technical Skills:

• Strong communication skills, verbal and written in English and French
• Strong working knowledge of Microsoft Office software including Outlook, Word, Excel

Competencies:

• An ability to prioritize, multi-task and deal with competing priorities
• Good personal organizational skills
• High degree of accuracy and attention to detail
• Excellent judgment and decision-making skills
• Ability to work autonomously and within a team.
• Flexibility and the ability to adapt to a changing environment.
• Post-secondary education or equivalent experience

The perks:

• Benefit package (dental/extended health care/life/vision
• Hybrid role
• Two weeks’ vacation
• A 37.5-hour work week, Monday – Friday between 8:30AM and 5:00PM
• Free onsite parking
• Casual dress

Salary will be based upon experience

Pay: $40,000.00-$45,000.00 per year

Please send your application and resume to finance.ca@humancaregroup.com

Service Technician/Warehouse Associate

We are currently looking for a Full-Time Service Technician/Warehouse Associate for Human Care Canada for our Ottawa office.

What you’ll do:

• Diagnose, repair and maintain medical equipment and mobility aids
• Provide technical support (ie troubleshooting) to our dealer network and staff by responding to enquiries via phone or email with efficiency and appropriate urgency
• Document repairs for processing with other departments
• During busier times you will support the warehouse staff (Ability to lift 50lbs is required).

Experience:

• 2-3 years’ prior experience as a service technician or in a similar role
• Knowledge of home health care equipment considered an asset
• Strong problem-solving and troubleshooting skills

Competencies:

• An ability to prioritize, multi-task and deal with competing priorities
• Good personal organizational skills
• High degree of accuracy and attention to detail
• Excellent judgment and decision-making skills
• Ability to work autonomously and within a team.
• Flexibility and the ability to adapt to a changing environment.
• Bachelor’s degree or equivalent experience

The perks:

• Benefit package (dental/extended health care/life/vision)
• Two weeks’ vacation
• A 37.5-hour work week, Monday – Friday between 7:30AM and 3:30PM
• Free onsite parking
• Casual dress

Salary will be based upon experience

Pay: $21.00 – $25.00/hr

Please send your application and resume to finance.ca@humancaregroup.com